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    AN AWARD WINNING, MARKET LEADING, FAMILY RUN FIRM
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    It's important for you to know that we are an independent, family run business.

    With five family members, working day to day in the business it means you will always be talking to someone who cares about your move and your opinion of our service. It also means we are adaptable in our approach. If you require accompanied viewings? No problem. If you require weekly updates? That's fine too! Nothing is too much trouble.

    The first thing we ask every potential client of ours, whether buying or selling, is "tell us about your move". That's because everyone's move is different. You may be moving up the market, selling an investment or making a move into retirement. Whatever the reason, we understand that the decision to sell a property is a substantial one and with that at the very forefront of our minds, we want to fully understand what is important to you, as sellers, so that we can deliver a tailored service that meets all of your needs.

    As well as being all round good eggs we are outstanding at selling property. We don't wait for buyers to come to us, or hope that the phone will ring. Every day we make hundreds and thousands of enthusiastic telephone calls, about every property on our books, constantly gaging the reaction, of the market, to the homes we sell.

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    WE'RE YOUR DOUBLE AWARD WINNING ESTATE AGENTS
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    We don't want to brag or anything but....We just won GOLD at the British Property Awards 2024. This is off the back of winning the same award in 2023!
    Our team performed outstandingly throughout the extensive judging period, which focused on customer service levels.
    Property Ladder have now been shortlisted for a number of national awards which will be announced later in the year.
    The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.
    Agents who go that extra mile and provide outstanding levels of
    customer service are rewarded with our accolade, which acts as a  beacon to highlight these attributes to their local marketplace.
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Thinking of Selling?
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    "We aspire to break the mould and be a company that you feel happy to recommend to friends and family alike "

    Selling a property is always a huge decision, so I am honoured you are considering us!

    We are a family business that is run and operated by the directors, so you will always be dealt with by an experienced team member! We have in excess of 70 Years' experience of the local property market. Good times and bad, so we know just what it takes to get you moving, whatever the financial climate.

    Our expertise lies in residential property marketing. We are in the business of helping you to expose your property to the widest and most appropriate market. The result being, that you get the best possible price, from the best buyer, in the most convenient time scale.

    Whilst our approach to marketing your home is modern our take on customer service is traditional. Lots of communication face to face and over the phone meaning you will always know just what's going on. So contact us today and see for yourselves why we are the right choice to make your move a success.

    James Brooks - Director

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    Why Choose Us?
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    Our number one aim is to get the best possible price for your home and, in our experience, getting things spot-on from the beginning makes this achievable. To start with we value your property by referring to the UK's largest data base of comparable properties, to make sure we set a suitable, but realistic, for sale price.

    More than anything, we want you to feel 100% satisfied with the service we offer, so we'll discuss your priorities at the start, and tailor our approach accordingly. Property ladder is a family owned and run business, and family values, approachability and communication are key. By getting to know our sellers and buyers well, we can help to make the sale process as smooth as possible.

    With no less than five family members working in our business, our approach to selling your property is firstly professional but above all we want to be approachable. We strive to treat you in the same manor we would want to be treated in the same situation.

    For us that means no hard sell, no arm twisting but a service that treats customers fairly and delivers a great result!

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    Plans that sell...
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    These days, no property brochure is complete without a floorplan, to give buyers a clear picture of the shape, layout and size of the rooms - helping them imagine how they would live there. London buyers especially like to know the square footage, which we provide on all our details.

    As well as 2D, our plans come in 3D to fully explain the space you are selling!

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    Great writing...
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    Dull, formulaic property descriptions, loved by agents, loathed by buyers are forbidden here!

    We take time to write bright, engaging narratives which bring your property to life so buyers can better visualise themselves living there. We also write a headline to grab the reader's attention in press ads and online.

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    Quality Photography
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    We offer really good photography, which is so important in marketing a property.

    We take the time to choose the best angles, use lighting well, and even add a blue sky to the image if nature falls short that day! Research has shown that quality photography adds thousands of £'s to the final sale price achieved.

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    Client Delighting

    Let's be honest about this. One of our main sources of new business is referral and recommendation so we really care what you think about us and the service we provide.

    That's why we will go out of our way to provide a service that is above and beyond your expectations. We will drive you to viewings, pick up paperwork from your home and even send flowers if we make a mistake. Our reputation matters to us.

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    Keeping you updated
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    We'll make sure you're properly updated all of the time.

    We'll call you after each viewing to pass on the applicants' feedback, and we'll call you regularly to discuss progress. You'll also have James Brooks or Edward Brooks' mobile numbers should you want to discuss anything

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    Queen of Aftersales
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    To ensure that our clients' properties complete - and on time - we are almost unique in the city for having a dedicated sales progressor.

    Meet amazing Claire who has the tough job of chasing, cajoling and generally harassing all the buyers, solicitors, lenders, surveyors and so on in a chain.

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  • Introduction

    MEET THE TEAM
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    Ok, so we're an odd-looking bunch. But we're friendly - and our mother's love us!
    Have a nosey around and say hello to some of the assorted faces that make up Team Property Ladder...
  • Team Member

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    James Brooks - Director

    I've been an estate agent in the area for nearly 30 years, giving me a thorough understanding of marketing and selling property locally and experience of just about every situation imaginable!

    What drives me is building the best business we can, which means providing a first class service to all customers.

    It's my job to conduct most of the valuations, so I look forward to meeting you soon!

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    Edward Brooks - Director

    Working with my brother has been a dream come true for me, the team we have created here are like an extended family all trying to give our customers the best experience of the moving process we can.

    I am based at our Spixworth office and get involved in all aspects of customer service including running the aftersales team which means troubleshooting any problems before they arise and seeing the smiling faces of our clients as they pick up the keys to their new home!

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    Disclaimer

    The content on this Microsite has been uploaded by Property Ladder, Norwich. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Property Ladder, Norwich. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Property Ladder, Norwich. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Property Ladder, Norwich on +441603898100.