Our commitments to you ...

The following are a set of principles that defines what our firm Richard Poyntz and Company  stands for.

As a valued customer of Richard Poyntz the service you receive should be to your complete satisfaction and enable you to find the right buyers at the right price to meet your timescale and enable you to move.

As a local, independent, Estate Agent the advice you receive will be impartial and knowledgable and the service will be personal to your situation.

You'll have complete transparency in your dealings with us and we'll never elaborate on the facts or withhold information from you; we'll keep our promises.

You deserve the peace of mind that your home will be sold with integrity, honesty and for the very best price. A high level and quality of staff will always be maintained - nothing less than the best will do.

We will focus on attracting, training and retaining the very best people for the job. As the customer you come first and the team is empowered to put YOU before anything else. Our staff will be friendly, smart, polite and helpful - ensuring that you and your home are always represented in the best possible light. Your calls will be returned as soon as possible our 7 day a week opening means that no marketing opportunity is missed.

You'll receive a personal phone call to update you after every viewing Everything is documented to ensure a complete record of progress.

You'll be kept up-to-date throughout the complete sale and moving process.

We promise to listen and respond to your individual questions and understand your unique needs to make sure you're happy and fully informed about progress and the way forward.

We promise not to overvalue your home to win your business. With us you can be sure of an accurate appraisal suggesting the right price to sell your property in the timescales you need.

You'll be provided with researched market comparable reports to help you understand your home's value. Time will be made to understand your expectations, explain the whole process in detail, agree service levels and a timetable for marketing your property so you know exactly what to expect.

Buyers should be fully qualified to make an offer on your home;we will, on your behalf provide a review where possible from an Independent Financial Advisor to ensure that your buyers are financially able to proceed.

Keeping the sales process on track Our Sales progressors increases the chances of a successful conclusion and reduces the risk of your sale falling through. We guarantee to keep the right amount of communication between you, your buyer and all solicitors and Estate Agents involved right through to moving day.