Alternative Property Services, Hornchurch

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User Guide

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Who we are

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Alternative Property Services is a one of Havering's leading independent Letting Agents and has been an established family run business for over 15 years. We currently have 12 fully trained dedicated staff that between them have over 100 years experience in the Lettings Industry with six of them having been employed with us for over 10 years. We offer a complete service to Landlords and Tenants alike specialising only in Lettings & Property Management. Our office in the heart of Hornchurch allows extensive coverage of the Havering area, South Essex and East London. We are members of the ARLA Propertymark which requires a high level of competence. We pride ourselves on our professional approach, therefore ensuring our clients peace of mind. Our fully trained staff are available to provide help and advice, giving a service that is second to none.
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Chief Executive of ARLA says

"We are pleased to welcome companies like Alternative Property Services into the membership of ARLA Propertymark. Professional Letting agents such as these who are committed to promoting the highest standards in residential lettings help our Association to strengthen the Private Rented Sector and to drive out the dishonest and cowboy agents who too frequently prey on an unsuspecting public". Adrian Turner
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Alternative Property Services are pleased to give free valuations without obligation and offer competitive commission rates on a no let no fee basis.

Our office opening times are Monday to Friday from 9am to 5:30pm and Saturday 9am to 1pm.

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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A letting service that you can trust

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First - class property marketing

Alternative Property Services believes that marketing your property in the correct manner will give us the edge in a very competitive market place. That's why when you browse properties marketed by ourselves you will always find high quality photography to include internal photos to show your properties full potential.

We believe your property should reach the largest possible audience available and therefore we advertise on all major property internet portals as well as our own website alternativepropertyservices.co.uk
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Hassle-free property management

Alternative Property Services manages well over 500 properties and believes that to provide an excellent service Letting Agents need to invest in the latest technology. Therefore our office runs on CFP Software the market leader for the Lettings and Property Management industry.

We also believe that in a busy industry such as Lettings and Property Management that staffing levels need to be correct. We currently have 10 fully trained dedicated staff that between them have over 100 years experience in the Lettings Industry with five of them having been employed by Alternative Property Services for over 10 years.
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Free Rent & Legal Protection Scheme*

One of the most worrying aspects in renting property, whether you have a single property or a large property portfolio, is that of rent collection and ensuring that the rent is paid and paid promptly.

Of course, obtaining the right tenant in the first place can ensure that this does not become a problem. However, even the tenants with the best references can fail to pay the rent through circumstances beyond their control such as redundancy, illness or relationship breakdown. As a result, and to provide added security, we have introduced a unique Rent & Legal Protection Scheme*, which is built into our management services.

Rent & Legal Protection* Should Be The Starting Point For Any Let.

Rent & Legal Protection* is designed to protect your investment, providing peace of mind, meaning once your property is 'let' you can rest assured knowing that you will receive your rent.

There are also additional added benefits which this Rent & Legal Protection* provides, such as all of the Landlord's own legal costs incurred in evicting tenants, as a result of non-payment of rent. Of course this hardly ever happens but it is nice to know you are covered!

* Rent & Legal Protection is subject to terms & conditions. Please ask for full details.
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Added peace of mind

Because we are a registered with The Property Ombudsman for Lettings we have to follow their strict Code of Practice. This sets out the framework within which we must operate and the standards of service we must provide for both tenants and landlords. The Code is compulsory and is rigorously applied by The Property Ombudsman in their complaints handling. We are required and have agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid. We are also required and have agreed to have an in-house complaints system with written procedures which inform you how to refer any unresolved dispute to the Ombudsman. We will then co-operate with any investigation and agree to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly to a maximum of £25,000. If we repeatedly fail to follow the rules of the scheme, we can be reprimanded, fined or expelled from The Property Ombudsman.
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Because we are members of the Association of Residential Letting Agents (ARLA) which requires a high level of competence. We pride ourselves on our professional approach, therefore ensuring our clients peace of mind. Our fully trained staff are available to provide help and advice, giving a service that is second to none.

Chief Executive of ARLA said,

"We are pleased to welcome companies like Alternative Property Services into the membership of ARLA. Professional Letting agents such as these who are committed to promoting the highest standards in residential lettings help our Association to strengthen the Private Rented Sector and to drive out the dishonest and cowboy agents who too frequently prey on an unsuspecting public". Adrian Turner

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties

User Guide

Title

A Letting Agent you can trust

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Why rent with us?
Beacause we are a family run business that strive's to provide all our tenants with the highest level's of customer services and aim to source the best properties available for our clients.

Because we are members of ARLA Propertymark you will benefit from our experience, professionalism and compliance with ARLA Propertymark bye laws, regulations and accounting procedures.

Because if a property is under our management we have a dedicated Maintenance Manager that will act promptly to all service requests.
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Beacuse we are a registered Safe Agent which is a mark denoting firms that protect landlords and tenants money through client money protection schemes.
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Beacuase we are members of the The Dispute Service a not-for-profit, company established in 2003 to resolve tenancy deposit disputes in the private rented sector. This scheme provides a fair dispute resolution service should a dispute about the allocation of a deposit arise at the end of the tenancy.
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Because we are a registered with The Property Ombudsman for Lettings and therefore have to follow their strict Code of Practice. This sets out the framework within which registered agents must operate and the standards of service they must provide for both tenants and landlords. The Code is compulsory and is rigorously applied in our complaints handling. The agent is required and has agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid. The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved dispute to the Ombudsman and co-operate with any investigation by the Ombudsman. The agent agrees to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly. The maximum that the Ombudsman can award is £25,000. In the rare case that an agent fails repeatedly to follow the rules of the scheme, the agent can be reprimanded, fined or expelled from the TPO.

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties

User Guide

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Meet the team

Introduction

Alternative Property Service have 11 dedicated members of staff who are commited to providing the highest levels of customer service.

Team Member

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Jason Hall MARLA

Director

Jason has been in the letting industry and working within Alternative Property Services for the past 20 years.
Team Member

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Michelle Hall MARLA

Director

Michelle has been in the letting industry and working within Alternative Property Services for the past 23 years.
Team Member

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Liz Goodwin

Manager

Liz has been in the letting industry and working within Alternative Property Services for the past 24 years.
Team Member

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Lisa Newbery MARLA

Lettings Manager

Lisa has been in the lettings industry for over 22 years and has gained her experience as a Senior Negotiator at Link Homes and then went onto become the Lettings Manager at Woollens Estate Agents before joining Alternative Property Service's in April 2012.
Team Member

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Jake Dimenno MARLA

Senior Negotiator

Jake has been in the lettings industry and working within Alternative Property Services for the past 17 years.
Team Member

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Roger Williams

Maintenance Manager

Roger's background is in the building industry where he has over 20 years experience. He then moved into property maintenance and has been with Alternative Property Services for over 17 years.
Team Member

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Carl Philpot

Property Manager

Carl joined Alternative Property Services in January 2023 and has 35 years experience in the finance industry.
Team Member

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Jane Greenwood

Administrator

Jane has been in the letting industry and working within Alternative Property Services for the past 19 years.
Team Member

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Connor Knight

Lettings Negotiator

Connor joined Alternative Property Service in August 2022 on an apprenticeship working towards his Housing & Property Management qualification and then progressing to Lettings Negotiator in September 2024.
Team Member

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Charlotte O'shea

Maintenance Coordinator

Charlotte joined Alternative Property Services in 2022 and has over 9 years experience within the lettings industry.

User Guide

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What's been said about us

Introduction

The following are all real testimonials from landlords and tenants we've worked with. We can provide original written copies on request or, with their permission, hapily put you in contact with our clients themselves

Testimonials from Landlords

Landlord Testimonial

I must say I was very impressed with your service yesterday and your professionalism.

I must say I was very impressed with your service yesterday and your professionalism.

Thanks again.

Paul

Mr P Gibbons 22nd June 2012
Landlord Testimonial

your the best letting agent in Essex...!!!

And that's why your the best letting agent in Essex...!!!

Mr D Atkinson 26th July 2012
Landlord Testimonial

one of the best letting agents in the town!!

I just thought id drop you a note to say how happy I have been with your service and professionalism, it has been second to none and I would have no issues or worries about recommending you to clients, also using you again myself.

Thanks for all your hard work, keep up the good work, it clearly goes to show how you have become one of the best letting agents in the town!!

Mr B Mogul 4th October 2012
Landlord Testimonial

We are confident you will do a good job as usual.

Thank you for the update.

If the company is footing the bill, please attend to the remaining repairs. We are confident you will do a good job as usual.

Mr J Parkes 4th October 2012
Landlord Testimonial

He is a great tenant so far

Fantastic news that Noel has signed up for another year. He is a great tenant so far, and thoroughly entertaining as well, so thanks for finding him for me.

Ms S Mitchell 4th November 2012
Landlord Testimonial

very happy with the service

It has now been a year since my property was first let through APS so I just wanted to let you know that I am very happy with the service your company has provided.

Mr N Sadler 5th December 2012
Landlord Testimonial

Brilliant!!

Brilliant!!

Thank you as always Roger - and your team of course!

Best regards

Vicki

Mrs V Taylor 8th December 2012
Landlord Testimonial

Thank you, also, for your and your team's efforts

Thank you, also, for your and your team's efforts - we have been really pleased with the way you have run the house for us and dealt with any issues that have arisen. All much appreciated.

Mrs A Nicholson 9th January 2012
Landlord Testimonial

always great.

Again Roger thanks for your help as always great.

Mr & Mrs Martin 11th May 2013
Landlord Testimonial

APS have done a wonderful job

I won't be claiming anything she has been a great tenant and APS have done a wonderful job looking after my interests and keeping an eye on the property. I would like to thank you all for your help.

Mr C P Rouffignac 17th May 2013
Landlord Testimonial

Effcient as usual...

Thanks lisa.... Efficient as usual...

Mr J Hilton 23rd May 2013
Landlord Testimonial

very happy with your service over the last 4 years

We also apprieciate all that you guys have done there at APS and have been very happy with your service over the last four or so years, so please thank everyone there for us too!!

Mr & Mrs C Brown 23rd June 2013
Landlord Testimonial

you source a quality tenant and quickly. Thanks

Once again wherever we have a property empty you source a quality tenant and quickly. Thanks

Mr & Mrs Guy 22nd October 2013
Landlord Testimonial

the best agent in Hornchurch

I have recommended APS to the prospective owner as the best agent in Hornchurch, so hopefully the relationship with the property will continue regardless.
Mr M Hawes 24th November 2013
Landlord Testimonial

thank-you for taking the time and all effort

I just wanted to say a thank-you for taking the time and all effort to help sort out the probe with the shower etc, I really appreciate it and will pop in at some point soon to say thank-you in person.
Mr D O'Conner 2nd July 2014
Landlord Testimonial

you've managed to let the bungalow within 27 hours

Thanks a lot for responding so quickly to our letting request. I'm very impressed that you've managed to let the bungalow within 27 hours!
Mr S Tuck 23rd April 2015
Landlord Testimonial

the sign of a true professional

Hi there, Thanks for the thanks...................... you have always known the answers or where to find it, the sign of a true professional. I hope you enjoyed the Chocolates as well?
Mr D Saunders 25th April 2015
Landlord Testimonial

As ever, APS have delivered and I am very grateful

Thanks for this update. As ever, APS have delivered and I am very grateful.
Mr S Priscott 23rd February 2015
Landlord Testimonial

Good work by you too

Good work by you too. Success always needs someone to take charge like you did.
Mr D Argent-Hall 25th July 2015

Testimonials from Tenants

Tenant Testimonial

Thank you for coming back to me! I have already had a gentleman around re the front door! Thank you for sorting this out for us.

Thank you for coming back to me! I have already had a gentleman around re the front door! Thank you for sorting this out for us.

Karen 12 July 2012
Tenant Testimonial

the tenant is in good hands.

Thank you for dealing with this. Your well-worded email to Brian reassures me that the Tenant is in good hands.

Have a nice day.

Kind regards,

Wendy

Clearview Relocation 4th December 2012
Tenant Testimonial

i have always been given an outstanding service.

I would like to take this opportunity to thank ALL the members of staff for your kind support along the way. This is a well run agency and i have always been given an outstanding service.

Ms R Manku 17th December 2012
Tenant Testimonial

the most outstanding service

I very much appreciate and am very impressed with the responsiveness of you and your team on issues as them come up. Definitely the most outstanding service I have received from anyone in a very long time!

Mr B Wolfe 14th February 2013
Tenant Testimonial

much appreciated prompt service

Additionally, we have very much appreciated prompt service for any concerns that we have had during our rental period on behalf of yourselves and our landlords.

Thank you very much!!

Mrs E Hutchinson 20th June 2013
Tenant Testimonial

APS offer the best service I can ever remember

Just wanted to say thanks for the really excellent service - both guys were on time and did a really good job. I've used quite a few letting agencies over the years and I must say APS offer the best service I can ever remember.
Thanks again!
Mr. M Etherington 3rd December 2013
Tenant Testimonial

how impressed we have been with the service

We would also like to express how impressed we have been by the service you have provided! We wondered whether you have anywhere on your website for reviews/testimonials, as we would be happy to give you positive feedback. Thank you very much, Sally
Ms S Wilson 27th June 2014
Tenant Testimonial

example of professional efficiency and integrity

Thanks for all your assistance during these almost three years. It is quite uncommon to be happy about an estate agency in London, you personally have been an example of professional efficiency and integrity. Thanks a lot.
Mr A Proverbio 25th March 2015
Tenant Testimonial

I appreciate the professionalism and efficiency

Just wanted to say a big thank you to the APS Lettings team for everything-I really appreciate the professionalism and efficiency demonstrated by all and the ease with which I have been able to move in.
Miss T Hannan 25th July 2015

Disclaimer

The content on this Microsite has been uploaded by Alternative Property Services, Hornchurch. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Alternative Property Services, Hornchurch. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Alternative Property Services, Hornchurch. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

Alternative Property Services, Hornchurch

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